Viewdeck

Case Management as a Service

Service providing

A powerful web-based tool ideal for a wide range of applications. The solution is based on GoPro ACM delivering organisations an electronic workplace, with workflow, document/records management, and integrated collaboration functions for comprehensive case management, email integration. Also available on mobile devices.

Features

i

Easy to use, Document integration and version control

l

Supports Full Text Search across structured and unstructured data

Configurable process management

v

Web based, allowing disjointed remote teams to work together

v

Scalable and Secure, Role Based access at individual data level

Resilient High Availability mode available to support agreed customer SLA's

Standard off-the-shelf reports, simply created bespoke reports and user views

Collaboration via calendars, tasks and version control

Open Source solution, that is easy and intuitive to use

Single instant overview of daily business

Benefits

  • Safe, secure and simple to use
  • Cross Agency cooperation, Extend team out to the field
  • Adaptable to meet existing business processes
  • Simple no client software required for deployment.Scalable to very large concurrent teams
  • Viewdeck Secure Server platform, an NSA compliant VM build
  • Available for Web and Tier 1 services
  • Suitable for Public, Private and Shared Cloud environments
  • Works with UKCloud, AWS and private clouds
  • Law Enforcement, Health, Benefits, Local Authority, Housing, Social Worker

Other Key Services

Reporting Server as a Service

Customer Relationship Management (CRM) Service

Extract, Transform and Load Server as a Service

Service Desk and Customer Management as a Service

Viewdeck Big Data Analytics Service (VDAS)

Document Management as a Service

Cloud Enterprise Service Bus as a Service

Case Management as a Service

  • Simple, yet fully functioned web-based Case Management Tool.
  • Easy Integration into other applications.
  • Supports Office ( and LibreOffice ) integration.
  • Provides a fully functioned simple Document Management and Records Management service.
  • Full Text Searching, and Relationships.
  • Supports existing business processes.
  • Mobile Case Management Platform.

Based on GoPro, The Viewdeck Case Management Service is a straightforward, Enterprise solution, that can be scaled from small teams to large organisations. Its Web architecture provides additional security, ease of deployment, and the ability to co-ordinate and share across organisations and agencies.

These services are suitable for Private, Community or Public Cloud hosting, on the Internet, and in Tier 1 or higher environments.


Tag Cloud: MSP, PRINCE2, Rational Unified Process, Unified Modelling Language, Managing Successful Programmes. Quality Assurance, Quality Gate, Project Assurance, Requirements Traceability, Strategic Outline Case (SOC), Outline Business Case (OBC), Full Business Case (FBC), SC, DV, ISO 15504, Six Sigma, BPR, ISO 9001

Key Processes: RUP/UML, COBIT, MSP, PRINCE2, ITILv3