Customer Relationship Management (CRM) Service
Service providing
The Viewdeck CRM solution provides an enterprise scale configurable CRM solution to support a wide range of functionality including Accounts, Contacts, Calendar, Cases, Document, email, campaigns, Inbound and outgoing calls, tasks etc. Includes advanced features including Report Generator, Workflow and Billing. It supports Mobile Devices and integrates into Outlook.
Features
Enterprise Scale Web based CRM solution
Workflow solution enabling the Automation of repetitive tasks
Fully Scale-able to support small teams to large deployments
Resilient High Availability mode available to support SLA's
Scalable and Secure, Role Based access at individual data level
Adopted and used within UK HMG, Health
Customer self-service portal
Easily to configure and customise
Easy to tailor to your business processes and needs
Roles and Access at case, file or folder level
Benefits
Two Factor Authentication.Cross Agency cooperation- Extend team out to the field
- Simple no client software required for deployment
- Viewdeck Secure Server platform, an NSA compliant VM build.Available for Web and Tier 1 services
- Suitable for Public, Private, Shared Cloud environments
- Works with UKCloud, AWS, Azure and private clouds
- Supports full digital upgrade (Discovery, Alpha, Beta, Live)
Other Key Services
Reporting Server as a Service
Cloud Enterprise Service Bus as a Service
Extract, Transform and Load Server as a Service
Service Desk and Customer Management as a Service
Viewdeck Big Data Analytics Service (VDAS)
Document Management as a Service
Case Management as a Service
Customer Relationship Management (CRM) Service
SuiteCRM is an enterprise open source CRM solution. It comprises of the following modules/ functionality :-
- Accounts,
- Contacts,
- Calendar,
- Cases,
- Document,
- email,
- campaigns,
- Inbound and outgoing calls,
- tasks.
and the following optional items:
- Products
- Quotes
- Contracts
- Invoices
- PDF Templates
- Workflow
- Reporting
- Search
- Events
- Google Maps
- Teams Security
- Portal
- Outlook plugin
These services are suitable for Private, Community or Public Cloud hosting, on the Internet, and in Tier 1 or higher environments.
Tag Cloud: MSP, PRINCE2, Rational Unified Process, Unified Modelling Language, Managing Successful Programmes. Quality Assurance, Quality Gate, Project Assurance, Requirements Traceability, Strategic Outline Case (SOC), Outline Business Case (OBC), Full Business Case (FBC), SC, DV, ISO 15504, Six Sigma, BPR, ISO 9001
Key Processes: RUP/UML, COBIT, MSP, PRINCE2, ITILv3