Viewdeck

Customer Relationship Management (CRM) Service

Service providing

The Viewdeck CRM solution provides an enterprise scale configurable CRM solution to support a wide range of functionality including Accounts, Contacts, Calendar, Cases, Document, email, campaigns, Inbound and outgoing calls, tasks etc. Includes advanced features including Report Generator, Workflow and Billing. It supports Mobile Devices and integrates into Outlook.

Features

i

Enterprise Scale Web based CRM solution

l

Workflow solution enabling the Automation of repetitive tasks

Fully Scale-able to support small teams to large deployments

v

Resilient High Availability mode available to support SLA's

v

Scalable and Secure, Role Based access at individual data level

Adopted and used within UK HMG, Health

Customer self-service portal

Easily to configure and customise

Easy to tailor to your business processes and needs

Roles and Access at case, file or folder level

Benefits

  • Two Factor Authentication.Cross Agency cooperation
  • Extend team out to the field
  • Simple no client software required for deployment
  • Viewdeck Secure Server platform, an NSA compliant VM build.Available for Web and Tier 1 services
  • Suitable for Public, Private, Shared Cloud environments
  • Works with UKCloud, AWS, Azure and private clouds
  • Supports full digital upgrade (Discovery, Alpha, Beta, Live)

Other Key Services

Reporting Server as a Service

Cloud Enterprise Service Bus as a Service

Extract, Transform and Load Server as a Service

Service Desk and Customer Management as a Service

Viewdeck Big Data Analytics Service (VDAS)

Document Management as a Service

Case Management as a Service

Customer Relationship Management (CRM) Service

SuiteCRM is an enterprise open source CRM solution. It comprises of the following modules/ functionality :-

  • Accounts,
  • Contacts,
  • Calendar,
  • Cases,
  • Document,
  • email,
  • campaigns,
  • Inbound and outgoing calls,
  • tasks.

and the following optional items:

  • Products
  • Quotes
  • Contracts
  • Invoices
  • PDF Templates
  • Workflow
  • Reporting
  • Search
  • Events
  • Google Maps
  • Teams Security
  • Portal
  • Outlook plugin

These services are suitable for Private, Community or Public Cloud hosting, on the Internet, and in Tier 1 or higher environments.


Tag Cloud: MSP, PRINCE2, Rational Unified Process, Unified Modelling Language, Managing Successful Programmes. Quality Assurance, Quality Gate, Project Assurance, Requirements Traceability, Strategic Outline Case (SOC), Outline Business Case (OBC), Full Business Case (FBC), SC, DV, ISO 15504, Six Sigma, BPR, ISO 9001

Key Processes: RUP/UML, COBIT, MSP, PRINCE2, ITILv3