Viewdeck

Service Improvement

Summary

  • Creating and maintaining value for your business customers through better design, introduction, and operation of services
  • Service quality management, Change Management and capability improvement
  • Skills and resources to support you in implementing and delivering ITILv3 Service Improvement Processes

Features

f

Allign IT services to changing business needs

Key skilled resources to help gather your cloud service requirements

h

Experitse to shape and structure your Service processes

Quality Assurance and Quality processes to your projects

v

Skills transfer to existing delivery, service and programme teams

HMRC, Interpol, Europol, MOD, Home Office

Benefits

  • Enhance/transform the service management systems
  • Service quality, and improved process effectiveness, efficiency and cost effectiveness
  • Realize real improvements in service quality, operational efficiency and business continuity
  • Increase value to business of ICT Services
  • Drive and achieve the service levels needed
  • Ensure compliance to standards and regulations

Viewdeck’s Continual service improvement for Cloud/ICT Services supports you in creating and maintaining value for your business customers through better design, introduction, and operation of services. It looks to combine principles, practices, and methods from quality management, Change Management and capability improvement to help you realize real improvements in service quality, operational efficiency and business continuity. CSI works by linking activity with service strategy, design, and transition, to create a feedback system based on based on the Plan, Do, Check, Act (PDCA) model specified in ISO/IEC 20000. It aims to (re)align IT services to changing business needs by identifying and implementing improvements to the IT services that support the business processes. Through these step­wise improvements, it supports the business perspective of service quality, and hence improve process effectiveness, efficiency and cost effectiveness of the IT processes across the whole service life cycle.

CSI is treated just like any other service practice with upfront planning, training and awareness, ongoing scheduling, roles, ownership assigned, and activities identified and delivered to be successful. It is implemented in the same way as any other service process , with defined activities, inputs, outputs, roles and reporting. Continual Service Improvement and Application Performance Management (APM) work together to focus on improvement (with APM pulling together service design, service transition, and service operation).

These improvement initiatives typically follow a seven­step process

Identify the strategy for the improvement

Define what will be measured

Gather the data/information to enable the analysis

Analyse or process the data

Present and use the information

Plan the change/Improvement

and Implement

Our Experience

At Viewdeck, we provide a range of skills and experience to help you meet your Service Strategy, Service Design, Service Transition and Operational goals. Our team has real experience in delivering Service capabilities across a wide range of UK Public Sector clients including the central departments of Department of Work and Pensions (DWP) , Home Office, HMRC, and Ministry of Defence (MOD).

Tag Cloud: ITILv3, MSP, PRINCE2, Managing Successful Programmes. Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Service Transition, Change Management, Incident Management, Problem Management, SC, DV

Key Processes: COBIT, MSP, PRINCE2, ITILv3, ISO 20000