Viewdeck

Service Management

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Service transformation has become a key part of the Government’s efficiency and agility change drive across public sector IT.  Cloud services (in the form of commodity elastic SaaS, PaaS and IaaS), brings the opportunity for flexible service delivery. The advance of open, digital technologies, supported by flexible service based components has led to an ever increasing demand  across the industry for organisations to maximise the advantage the digital revolution has to offer them.

Transformation of Service Delivery, by leveraging cloud based technologies, reduces the investment required, whilst at the same time, allowing a service organisation to flex appropriately with business demand.  This disaggregated service delivery model,  offers greater flexibility, with lower initial outlay, as well as the advantage of providing operational costs that are matched to service demand. This helps IT departments and Service organisations meet public sector funding constraints , whilst reducing the need to invest in infrastructure and applications resources.

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Service Integration and Management (SIAM)

Experienced practitioners providing: Service management of Cloud based services.  Selection and management of suppliers, integrated toolsets, delivery of key metrics, development of capabilities, support and mentoring of team and service capabilities.  Development of processes, KPIs, incentives, Service Architecture and Organisation Design, including governance, escalation, responsibilities etc. Alignment with business objectives.
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Service Strategy for Cloud/ ICT Services

Viewdeck provide design, develop, and implement capability for delivering GDS Aligned ICT services. Experienced practitioners to guide/ implement Cloud services across the ICT landscape, including Service Design, Service Transition, Service Operations, and Continual Service Improvement. IT service, demand, portfolio and financial management for IT services Business relationship management.
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Service Design for the Cloud

We bring Expert Skills and Capabilities providing Service Design and development of service management processes, helping you convert strategic objectives into portfolios of services and service assets. Expert practitioners to help you deliver ITILv3 aligned Service Design, Processes, Service Catalogue, Service Levels, Availability, Capacity, IT Service Continuity, Information Security and Supplier Management.
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Service Operations for the Cloud

Viewdeck provide Design, Implement and Train in Service Operations for Cloud/ICT Services. Expert skills and resources supporting you deliver ITILv3 Service Operations Processes. Development of Service Strategy, Service Design, Service Transition, Operations Management and Continuous Service Improvement. Technical Management, Application Management, Release Management, Service desk, Incident and Problem Management.
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Service Improvement for Cloud/ICT Services

We bring hands-on practical expertise and experience of creating and maintaining value for your business customers through better design, Service introduction, and operation of services. Service quality management, Change Management and capability improvement. Skills and resources to advise and support implementing and delivering ITILv3 Service Improvement Processes. Specialists in Cloud and Digital based services.
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Service Transition for Cloud Services

Viewdeck bring Development and improvement Capabilities for transitioning Cloud and dis-aggregated services into BAU Release Management, Programme Management, and Risk Management, in a Hybrid, multi-supplier Service Management Context. Expert skills resources supporting delivery of ITILv3 Service Transition Processes for Digital Cloud solutions. Aligned with HM Government Service Design Manual.
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Intelligent Customer Function for the Cloud

Management of Cloud suppliers ensuring excellent service at benchmarked performance level. Understanding your priorities, making evidence based decisions through use of available data and systems. More efficient Service Outcomes,  demonstrating improvements through careful negotiation and partnership working with suppliers. Strategic Vendor Management, aligned to Policy, Strategy and goals..
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Cloud Broker and Integrated Service Management

We provide Cloud brokerage for multiple cloud vendors to a single Service interface.  Service Management, supplier management, supplier service selection,  cloud integration and cloud aggregation.  Ensure service meets client and business needs, continuous improvement, supplier assessment, value for money, performance evaluation.  Ensuring cloud services delivery to service strategy and maximise business benefit.
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Analysis & Review

Whether delivering Systems Integration, Cloud Engineering or Software Development, our engineers and specialists can bring experience and skill to any ICT transformation project.

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Plan & Manage

Managing and delivering complex change projects and programmes requires agility, oversight and control.

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Design & Architecture

Solution Design leads from close engagement with your organisation, taking requirements and constraints to help pick the best journey from the ‘As-Is’ to the goal.

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Deliver & Assure

Whether delivering Systems Integration, Cloud Engineering or Software Development, our engineers and specialists can bring experience and skill to any ICT transformation project.

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