Service Operations for Cloud/ICT Services


  • Design, Implement and Train in Service Operations for Cloud/ICT Services
  • Expert skills and resources in supporting you deliver ITILv3 Service Operations Processes
  • Development of Service Strategy, Service Design, Service Transition, Operations Management and Continuous Service Improvement
  • Technical management, Application Management, Release Management, Service Desk, Incident and Problem Management



Senior Service Management practitioners (ITIL) to support service strategy development

Key skilled resources to help gather your cloud service requirements


Expertise to shape, structure and define your service processes

Cloud Service Integration, including SaaS, IaaS and PaaS

GDS Service Design Manual conformant

Cloud and legacy application and data integration

Quality Assurance and Quality processes for your projects


Skills transfer to existing delivery, service and programme teams


  • Effective delivery and support of business critical services
  • Support and control change demand and release
  • Optimisation of capacity utilisation
  • Efficient resourcing and scheduling of operations
  • Incident and problem resolution
  • Deliver value to the business and service provider
  • Drive and achieve the service levels required
  • Ensure compliance with standards and regulations
  • Service and Security (SOC) Integration where applicable
  • Effective use of service tooling – control bridge

Viewdeck’s Service Operations for Cloud/ICT Services is designed to help you manage your service operations. Through skilled, experienced teams we work with your existing service structures to ensure effectiveness and efficiency in the delivery and support of your business critical services, and hence help deliver value to the business and service provider.


By supporting your strategic service objectives, our teams help you to maintain stability in service operations, enabling changes in design, scale, scope and service levels as the organisation requires. Through detailed process guidelines, methods and tools, reactive and proactive activity can help the organisation to deliver:

  • knowledge allowing better decisions in areas such as managing the availability of services
  • controlling demand
  • optimizing capacity utilization
  • scheduling of operations and fixing problems

ITIL’s Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the business stakeholders ( or customers ). It is the part of the service lifecycle where the services and value is directly delivered, and provides the monitoring of problems, service reliability and costs. The key functions include

  • Technical management
  • Application management
  • Operations management
  • Service desk and
  • Resourcing/Staffing for Service Operation

Key Service Operation Processes

Event Management

Incident Management

Request Fulfilment

Problem Management

Identity and Access Management

Service desk

Our Experience

At Viewdeck, we provide a range of skills and experience to help you meet your Service Strategy, Service Design, Service Transition and Operational goals. Our team has real experience in delivering Service capabilities across a wide range of UK Public Sector clients.

Tag Cloud: ITILv3, MSP, PRINCE2, Managing Successful Programmes. Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Service Transition, Change Management, Incident Management, Problem Management, SC, DV

Key Processes: COBIT, MSP, PRINCE2, ITILv3, ISO 20000