Viewdeck

Service Strategy

Summary

  • Design, develop, and implement your organisational capability in delivering towered, shared ICT services
  • Expert guidance to help contextualise, guide and implement the ICT/Cloud services across the service delivery estate, including Service Design, Service Transition, Service Operation, and Continual Service Improvement
  • IT service management, Service portfolio management, Financial management for IT services, Demand management, Business relationship management

Features

i

Key skilled resources to help gather your cloud service requirements

l

Experitse to shape and structure your Service Organisation

Development of markets, internal and external

Identification and Management of service assets

Service Catalogue, Implementation of the strategy

v

Robust, assured Financial Management, Service Portfolio Management, 'Intelligent Customer Function'

Quality Assurance and Quality processes to your projects

Skills transfer to existing delivery, service and programme teams

Benefits

  • Better informed, with a greater handle on the costs and risks
  • Provide a Service Portfolio vision
  • Enabling your organisation to improve and develop over the long term
  • Service value definition, business ­case development, service assets, market analysis etc

Viewdeck Service Strategy for the Cloud helps you design, develop, and implement your organisational capability in delivering towered, shared ICT services, that go beyond the vision, but also help you to build a lasting strategic asset for your business. We can help you identify and refine the principles that will underpin those strategic goals, your service management policies, guidelines and processes for your Enterprise. We can work with you to support and embed the adoption of ITIL based processes and guidelines into your critical services, helping you tailor and adapt to meet your business needs.

Our Service Strategy for the Cloud provides expert guidance to help contextualise, guide and implement the services across the service delivery estate, including:

  • Service Design
  • Service Transition
  • Service Operation, and
  • Continual Service Improvement

Key Activity

Our experience can help guide you through the key areas of the strategic Service Management landscape. Using the ITILv3 framework as a guide, we work with you to access and adopt the right processes in Service Strategy, including:­

Development of markets, internal and external

Identification and Management of service assets

Implementation and Management of a Service Catalogue, and

Implementation of the strategy through the Service Lifecycle

A robust, assured approach to Financial Management

Service Portfolio Management, a holistic view of what is need, 'Intelligent Customer Function'

Develop your Organisation, to ensure you have the skills and experience to implement your Service Strategy

Identify, manage and mitigate your strategic Service risks

Gaining the Right Outcome

We look to help you set objectives and expectations of performance towards serving your customers and market spaces, and to help identify, select, and prioritise opportunities against business needs. With your team, we can ensure that you are better informed, with a greater handle on the costs and risks associated with your current and Service Portfolio vision, helping you push beyond operational effectiveness and onwards into distinctive service performance.

And with a strategic review of your existing service management capabilities, you can identify how and where to improve the alignment between your capabilities and business strategies, leading to prioritisation of service­provider investments, and ultimately enabling your organisation to improve and develop over the long term.

Key Topics include Service value definition, business­case development, service assets,market analysis and service provider types.

ITILv3 Processes

  • IT service management
  • Service portfolio management
  • Financial management for IT services
  • Demand management
  • Business relationship management

Our Experience

At Viewdeck, we provide a range of skills and experience to help you meet your Service Strategy, Service Design, Service Transition and Operational goals. Our team has real experience in delivering Service capabilities across a wide range of UK Public Sector clients including the central departments of Department of Work and Pensions (DWP) , Home Office, HMRC, and Ministry of Defence (MOD).

Tag Cloud: ITILv3, MSP, PRINCE2, Managing Successful Programmes. Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Service Transition, Change Management, Incident Management, Problem Management, SC, DV

Key Processes: COBIT, MSP, PRINCE2, ITILv3, ISO 20000